REFRIGERANT LEAK DETECTOR RETURN POLICY

Effective Date: 08/2025

1. GENERAL RETURN CONDITIONS

1.1 Return Window

  • Returns are accepted within 15 days from the date of delivery
  • No returns accepted after 15 days under any circumstances except for warranty claims

1.2 Eligibility Requirements

ALL of the following conditions must be met for a return to be considered:

  • Product must be in original, unopened packaging with all seals intact
  • Original receipt or proof of purchase must be provided
  • Return Merchandise Authorization (RMA) number must be obtained prior to shipping
  • Product serial number must match our sales records
  • All original accessories, manuals, cables, and packaging materials must be included

2. NON-RETURNABLE ITEMS

The following are NOT eligible for return under any circumstances:

  • Opened products (broken seal on packaging)
  • Products showing any signs of use, testing, or calibration
  • Products with missing or altered serial numbers
  • Products purchased more than 15 days ago
  • Special orders or custom-configured units
  • Products damaged due to customer mishandling
  • Products exposed to refrigerants or chemicals
  • Clearance or “Final Sale” items

3. DEFECTIVE PRODUCT RETURNS

3.1 Warranty Coverage

  • Defective products are covered under manufacturer’s warranty
  • Customer must contact us within 48 hours of discovering the defect
  • Detailed description and photographic evidence of defect required

3.2 Defective Product Process

  1. Contact customer service with proof of defect
  2. Obtain RMA number and prepaid shipping label (provided for verified defects only)
  3. Product will be tested by our technical team
  4. If defect is confirmed: Full refund or replacement at our discretion
  5. If no defect is found: Product returned to customer at customer’s expense plus $35 diagnostic fee

3.3 What Constitutes a Defect

  • Manufacturing defects present upon arrival
  • Electronic malfunctions not caused by user error
  • Sensor failures within normal operating parameters

3.4 What Does NOT Constitute a Defect

  • Damage from drops, impacts, or mishandling
  • Exposure to extreme temperatures outside specifications
  • Water or chemical damage
  • Normal wear and tear
  • Battery issues after first use
  • Calibration drift (considered normal maintenance)

4. RETURN PROCESS

4.1 Initiating a Return

  1. Email marketing@alpynestrategy.com with order number and reason for return
  2. Wait for approval and RMA number (1-2 business days)
  3. Ship product with RMA number clearly marked on outside of package
  4. Use trackable shipping method (customer responsibility for non-defective returns)

4.2 Return Shipping Costs

  • Non-defective returns: Customer pays all shipping costs both ways
  • Confirmed defective products: We provide prepaid return label
  • Unconfirmed defects: Customer pays return shipping plus diagnostic fee

5. REFUND TERMS

5.1 Refund Processing

  • Refunds processed within 10-14 business days after receipt and inspection
  • Original payment method will be credited
  • Original shipping charges are non-refundable

5.2 Restocking Fees

  • Unopened products (approved returns): 25% restocking fee
  • Defective products (confirmed): No restocking fee
  • Warranty replacements: No fees

5.3 Deductions from Refund

We reserve the right to deduct from any refund:

  • Missing accessories or documentation: Up to 50% of product value
  • Damaged packaging: 15% of product value
  • Missing original packaging: 30% of product value

6. EXCHANGES

  • Exchanges only available for defective products
  • No exchanges for different models or upgrades
  • Customer must purchase new unit separately if different model desired

7. SPECIAL CONDITIONS

7.1 Business/Bulk Purchases

  • Orders over 10 units subject to separate commercial return policy
  • No returns on bulk orders unless defective

7.2 International Orders

  • No returns accepted on international shipments
  • Warranty claims handled through local distributors where applicable

8. DISPUTE RESOLUTION

  • All return decisions by our quality control team are final
  • Disputes must be submitted in writing within 5 days of decision
  • Fraudulent return attempts will result in permanent ban from future purchases

9. POLICY MODIFICATIONS

We reserve the right to:

  • Refuse any return that does not meet these requirements
  • Modify this policy without notice for future purchases
  • Make exceptions at our sole discretion

10. CONTACT INFORMATION

Customer Service
Email: marketing@alpynestrategy.com
Phone: 615-323-3126
Hours: Monday-Friday, 8 AM – 5 PM CST

Returns without RMA numbers will be refused and returned at sender’s expense.

By purchasing our products, you acknowledge that you have read, understood, and agree to this return policy in its entirety.